Common queries answered
Frequently asked Questions
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We are unable to modify or cancel orders. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please visit our Return Policy. Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks. If the item ran out of stock before your order was processed and we canceled your order, you may contact our Customer Service team for a replacement honoring the promotional price from your original order.
You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card, with your PayPal or Visa Checkout account, or for U.S. Customers only, a THREADTR AUTHORITY Gift Card. Currently, we are unable to accept payment by check, or payment by VISA, MasterCard, Discover, or American Express branded gift cards. At this time, you may only use one credit card per order. threadtr.com® will add an authorization for funds to your payment method for the total amount or your purchase. Once your order ships, the charge will appear on your payment method. There may be multiple charges if your order is sent in many different shipments. All threadtr.com® orders prices will be displayed and charged in U.S Dollars, USD. Please note that threadtr.com® does not offer a layaway plan.
United States sales tax is charged for orders shipped to states where sales tax is applicable. The amount of sales tax charged is based on current state and local tax rates in accordance with state tax laws. State and local sales tax rates are subject to change at any time.
- Packaging and shipping charges may also be subject to sales tax in applicable states.
- Sales tax will be refunded for returned items.
- Gift Cards purchased at threadtr.com® are not taxable.
- Items sent to APO/FPO military addresses and the states of Oregon, New Hampshire, Montana, and Delaware are not subject to sales taxes.
- We currently collect sales tax in all states except the following: DE, HI, MT, NH, OR, WY.
THREADTR AUTHORITY stores will match prices on identical in-stock merchandise sold by brick-and-mortar retailers, threadtr.com, and select online competitors. For full list of requirements and more details please click here.
THREADTR AUTHORITY+ is unable to offer a price match guarantee at this time.
Many items have additional information available. To find out more:
- Read what other customers say about an item in the customer reviews
- Read the Description tab and Shipping and Returns tab on the Product Detail page
- See other items by a certain brand by clicking the Shop by Brand link
If you have more questions about an item’s picture or description, please email Customer Care for assistance.
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